Contact the Editorial Desk
How to reach the team that reviews FXCM for readers in Uganda, and what we can and cannot help with.
Partner demo accountOur Role
A reader once wrote to ask why a withdrawal had not arrived after three days. The answer was simple: that question belongs to the broker, not to us. We publish editorial reviews of FXCM for readers in Uganda. We are not FXCM, we are not affiliated with FXCM, and we do not open accounts, take deposits, hold client money, or give financial advice. That distinction shapes every message we answer.
Because of it, the desk can respond to questions about what we wrote, how we wrote it, and where our information came from. It cannot act on a trading account, verify a payment, or intervene in a dispute between a reader and the broker. Messages that ask us to do those things are redirected rather than forwarded, and we say so plainly instead of leaving the sender waiting.
Complaints About This Site
If you believe something on this site is unfair, incomplete, or misleading, write to the editorial desk through the contact form on this site and describe the specific page and passage. Complaints about our own work are logged, read by an editor, and kept on file with the date and the decision reached. We do not remove or soften a review because a reader disagrees with its conclusion, and we do not accept requests to change a rating in exchange for anything.
Where a complaint identifies a real error, we correct it and note the correction on the page. Where we conclude that the original text was accurate, we explain why and close the matter. A complaint about the broker's conduct is not a complaint about this site, and it will be answered with a pointer to the broker's own support channels.
Factual Corrections
A correction request should name the page, quote the sentence at issue, and state what the correct position is, together with a source we can check. Screenshots and links to primary documents help. We do not require a formal letter and we do not ask for personal account details; a clear message from a reader is enough to start.
Every request is checked against the material the review was built on. If the point stands, the page is amended and the change is dated. If the point is contested, we may add the reader's position to the page rather than replace our own. We do not publish corrections supplied anonymously without a verifiable source, and we do not amend a page on the strength of a claim alone.
Languages and Response Times
The desk reads and answers in English. Messages in that language receive a substantive reply; material in other languages may be read but cannot be guaranteed an answer. We aim to acknowledge a correction or complaint within five working days and to reach a decision within fifteen. General enquiries usually take longer than correction requests, which are handled first.
These are targets, not commitments, and volume affects them. If a matter is time-sensitive, say so in the first line of the message and explain why. We do not provide urgent help with open positions, blocked accounts, or pending withdrawals, and no message to this desk should be treated as a way to pause a deadline set by the broker.
Broker Support and Press
For anything connected to an account, a deposit, a withdrawal, verification, or a trading platform, use the support channels published on the broker's own website. Those channels are operated by the broker, and this desk has no access to them. We cannot escalate a ticket, confirm an identity, or confirm a payment.
Press enquiries, requests to republish our material, and partnership proposals go to the same editorial desk through the contact form on this site. State the organisation, the purpose, and the intended use of the material. We consider such requests case by case, and we do not trade editorial coverage for commercial arrangements.
What We Answer
The editors answer questions about how a review was researched, which sources were used, when a page was last revised, and why a particular conclusion was reached. We will explain our method and point to the public material behind a finding. We will also confirm whether a page is current.
We do not answer questions about what to trade, when to trade it, or how to structure a position, and we do not comment on an individual reader's circumstances. We do not confirm or deny whether a named person holds an account, and we do not pass messages to the broker on a reader's behalf. Keeping that line clear is what allows the reviews to stay independent.
